Terms of Service – MUEBLES CERAMICOS

Effective Date: September 28, 2026‌

These Terms of Service are legally binding agreements established between you as a user and ‌LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV‌ (hereafter referred to as “we”, “us”, or “our”) governing all access, browsing, account registration, product purchase, and interactive activities on our official e-commerce website hosted at www.mueblesceramicos.com. As a dedicated bathroom essentials brand focused on bringing everyday comfort and practicality to your personal space, we operate our platform around a simple core concept: small, well-made bathroom items can turn a routine wash into a gentle, relaxing moment for every customer.

By visiting, registering an account, browsing product listings, submitting an order, or using any feature of our website, you acknowledge that you have fully read, understood, and unconditionally agreed to all provisions outlined in these Terms of Service. If you do not agree with any clause contained in this document, you must immediately discontinue all use of our platform. These terms apply to all visitors, registered users, paying customers, and other parties that access our website, and supersede any prior oral or written agreements between you and us related to the use of this e-commerce platform.

1. Platform Usage Eligibility

To use our website and complete transactions on our platform, you must meet the following eligibility requirements:

You must be at least 18 years of age, or have reached the age of majority in your local jurisdiction, with full legal capacity to enter into a binding purchase contract for the products offered on our store. If you are under the age of 18, you may only use our website under the direct supervision and explicit consent of a parent or legal guardian, who will be held responsible for all your activities on the platform.
You must not be located in a region that is subject to international trade embargoes, or listed as a sanctioned jurisdiction under Mexican, United Nations, or European Union trade regulatory frameworks. You confirm that you do not appear on any government list of prohibited or restricted parties that are barred from participating in commercial e-commerce activities.
You agree to provide only accurate, complete, and up-to-date personal information when registering an account or submitting order details on our website. If any of your provided information changes (including your contact email, delivery address, or payment information), you must update your account settings promptly to keep all records current.

We reserve the full right to refuse service, terminate user accounts, cancel orders, or restrict platform access at our sole discretion if we determine you have violated any usage eligibility requirements, or engaged in activities that harm the normal operation of our platform or the legitimate rights of other users.

2. Intellectual Property Rights Statement

All content published on our website www.mueblesceramicos.com is the exclusive intellectual property of LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV, and is protected by applicable copyright laws, trademark regulations, and other international intellectual property conventions.

This includes but is not limited to all original product photography, brand design assets, website interface layout, copywriting for the four themed collections Soft Bath Moments, Tiny Bath Joy, Safe Bath Staples, and Cozy Bath Essentials, product specification descriptions, video demonstrations, logo and brand name MUEBLES CERAMICOS, all software codes underlying the website, and original graphic designs for promotional SHOP THE DEAL banners.
You are granted a limited, non-exclusive, non-transferable, personal license to access and view the content on our website solely for your personal, non-commercial use when you browse or shop on our platform. You may not reproduce, distribute, publicly display, republish, modify, reverse engineer, or create derivative works based on any of our intellectual property content without our explicit prior written approval.
You may not use our brand name, registered trademarks, or product logos in connection with any products or services that are not sold or authorized by us, or in any manner that could cause confusion among customers, or that defames or discredits our brand. Any unauthorized commercial use of our intellectual property will constitute a material breach of these Terms of Service, and we reserve the right to pursue full legal remedies for all resulting damages.

3. User Account Obligations

When you create a registered user account on our website, you accept full responsibility for maintaining the security of your account credentials:

You are solely liable for all activities, transactions, and actions that take place under your user account, whether the operations are performed by you or by a third party that accesses your account with or without your permission. You must immediately notify us via our official contact email gskwy@mueblesceramicos.com if you discover any unauthorized use of your account, or any other security breach related to your login credentials.
You may not share your account password, login details, or access permissions with any other individual without our prior written consent. We will not be held liable for any loss or damage arising from your failure to fulfill your account security obligations, including losses caused by your own negligent disclosure of your password.
You may not use any other user’s account on our website without obtaining explicit permission from that account owner, and you may not register duplicate fake accounts for malicious purposes including fraudulent discount redemption, false order placement, or malicious review spamming.
If we detect abnormal login activities, high-risk transaction behaviors, or violations that threaten account security on your profile, we may temporarily lock your account and contact you via your registered email for identity verification before restoring normal access.

4. Product Information, Pricing, and Transaction Rules

All product listings on our website showcase our full range of bathroom essentials, from the 360-Degree Swivel Towel Hook with Suction Cup Base priced at €6.00, Adjustable Rain Shower Head with Multiple Spray Settings priced at €25.00, to Antimicrobial Plastic Soap Dish with Hidden Drainage Reservoir priced at €4.00, and all other items listed in our full product catalog. We have established the following clear transaction rules for all purchase activities:

We have made every reasonable effort to display product colors, features, sizes, and specifications as accurately as possible on our website, but minor variations caused by different screen display settings, manual measurement errors, or raw material natural properties (such as natural wood grain differences for bamboo products) do not count as product quality defects.
All product prices displayed on our website are quoted in euros, and do not include applicable local sales taxes, cross-border import duties, or shipping fees, unless explicitly marked otherwise. The final total price you need to pay for your order will be automatically calculated and clearly displayed on the checkout confirmation page before you submit your payment.
We reserve the right to adjust product pricing, launch new promotional activities, or terminate discount offerings at any time at our sole discretion. The price you are charged for a confirmed order will match the price displayed when you complete the checkout process, and we will not modify the billing amount for a successfully paid order unilaterally after confirmation.
In rare cases where a product listing is posted with an abnormally incorrect price far below the actual product value due to system technical errors, we reserve the right to cancel your confirmed order for that mispriced product even after you complete the payment, and issue a full refund back to your original payment account. We will notify you of this situation via email within 2 working days after discovering the pricing error.
When you submit an order and complete the payment, you enter into a legally binding purchase contract with us. We will process your order strictly in accordance with the rules outlined in our independently published Shipping Policy, and arrange delivery of the ordered items to the delivery address you provide during checkout.

5. Prohibited Activities on the Platform

You agree that you will not engage in any of the following prohibited activities when accessing or using our website:

Any behavior that violates applicable local, national, or international laws, regulations, or judicial orders, including but not limited to fraudulent payment, money laundering, or ordering our products for illegal resale without our authorization.
Attempting to interfere with, disrupt, or harm the normal operation of our website, including launching distributed denial of service (DDoS) attacks, spreading computer viruses, maliciously scanning our server vulnerabilities, or using automated crawler bots to scrape large volumes of website content without our written permission.
Uploading, posting, or transmitting any malicious, defamatory, obscene, threatening, or otherwise inappropriate content through any interactive feature on our website, including user review sections, contact form messages, or public comment areas.
Impersonating any natural person, legal entity, or representative of our brand, or falsifying your identity information to mislead other users or obtain unauthorized access to our system data.
Reselling, redistributing, or using our bulk purchased bathroom products for large-scale commercial profit-making purposes without signing a formal wholesale cooperation agreement with our company in advance.
Taking any actions that may cause excessive or unreasonable load pressure on our website server infrastructure, or circumventing existing access restrictions set up by our platform for user accounts.

Once we confirm you have engaged in any of the above prohibited activities, we reserve the right to immediately terminate your account access, permanently ban your IP address from visiting our website, cancel all unshipped orders under your name, and reserve the right to pursue compensation for all losses we suffer, as well as related legal liabilities, in accordance with applicable laws.

6. User-Generated Content and Review Rules

Our website may allow registered users to post product reviews, feedback messages, or other public user-generated content related to our bathroom products. By submitting any public content on our platform, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display that content in our marketing materials, social media accounts, and product page descriptions, without needing to pay you additional compensation.

You confirm that any user content you post on our website does not infringe on the copyright, trademark rights, privacy rights, or other legitimate legal rights of any third party. We reserve the right to moderate, edit, or remove any user content at our sole discretion if we determine the content contains false information, defamatory statements, inappropriate language, or violates the legitimate interests of our brand or other users. We strictly prohibit malicious, unsubstantiated negative reviews submitted with the intent to damage our brand reputation, and we will take proper measures to deal with such review behavior once confirmed.

7. Third-Party Links and External Services Disclaimers

Our website may contain hyperlinks that direct you to third-party websites, social media platforms, payment gateway pages, or logistics service provider portals that are not owned or controlled by LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV. We do not assume any responsibility for the privacy policies, content integrity, transaction security, or service quality of these external third-party platforms. You access these third-party links entirely at your own risk, and you are advised to read the corresponding terms of service and privacy policy of every external website you visit before conducting any related operations. The inclusion of third-party links on our website does not imply our endorsement or affiliation with that external party.

8. Limited Liability Disclaimer

To the maximum extent permitted by applicable law, our website and all its affiliated partners shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or the products you purchase from us. This includes but is not limited to loss of profits, loss of data, business interruption losses, or personal injuries caused by your improper installation or misuse of our purchased bathroom products.

Our total aggregate liability to you for any and all claims related to our website services or ordered products shall never exceed the total actual amount you paid to us for the specific order that gives rise to the claim. Some local jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so some of the above limitation clauses may not fully apply to you based on the laws of your region.

We make no implicit or explicit warranties that the website service will be completely uninterrupted, 100% error-free, or fully free of all technical defects at all times. We will perform regular website maintenance to resolve known technical issues as soon as possible, but we do not guarantee that the website operation will not be temporarily interrupted during maintenance windows or due to unexpected network failures outside our reasonable control.

9. Policy Modification and Termination of Service

We reserve the full right to update, revise, or modify the content of these Terms of Service at any time according to business development needs, new regulatory requirements, or platform function adjustments. When we make material changes to these terms, we will update the effective date at the top of this document, post a prominent notification on the homepage of our website for no less than 7 consecutive days, and send a notification email to all registered user accounts. Your continued use of our website after the effective date of the revised Terms of Service will be deemed as your full acceptance of all modified clauses.

We may terminate your account access and your permission to use our platform at any time, without advance notice, if we determine you have violated any core provisions in these Terms of Service, or your activities cause actual harm to the rights and interests of our brand or other users. After service termination, you will no longer be authorized to access your user account or any related data stored on our platform, and all pending order disputes will be processed in accordance with our previously published Refund and Returns Policy.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the United Mexican States, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or the products you purchased from our store shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 working days, both parties agree that the courts located in Guadalajara, Jalisco, Mexico shall have exclusive jurisdiction over all related legal proceedings.

11. Contact Information

If you have any questions, concerns, or inquiries about any clause contained in these Terms of Service, you may contact our management team through the following official channels:

Full Company Name: LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV
Official Website: www.mueblesceramicos.com
Contact Email: gskwy@mueblesceramicos.com
Contact Phone Number: +52 55 1515 4747‌
Physical Business Address: Doctor Roberto Michel 825, Col. San Carlos, Guadalajara, Jalisco, 44460, Mexico