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Effective Date: September 28, 2026
This Shipping Policy is formally issued by LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV for all orders placed on our official e-commerce website www.mueblesceramicos.com. As a dedicated bathroom essentials brand focused on bringing everyday comfort and practicality to your personal space, we design small, well-made bathroom items to turn a routine wash into a gentle, relaxing moment. This policy outlines all standardized shipping, delivery, logistics tracking, and related post-delivery arrangements for every order of our curated bath product lines, covering 360-degree swivel towel hooks, antimicrobial soap dishes, multi-mode adjustable shower heads, bamboo and ceramic toothbrush holders, and all other items featured in our “Soft Bath Moments”, “Tiny Bath Joy”, “Safe Bath Staples” and “Cozy Bath Essentials” collections. By placing an order on our platform, you agree to all terms specified in this shipping policy.
1. Order Processing Timelines
All validly submitted and confirmed orders will enter our processing queue within 24 working hours after successful payment verification. Our in-house quality control team will conduct a full pre-shipment inspection for every bathroom product you purchase, to confirm no manufacturing defects, missing accessories, or packaging damage exist before the order is dispatched.
- For standard orders of non-customized bathroom accessories, the usual order processing period is 1 to 3 working days, excluding public holidays and weekends observed in Jalisco, Mexico.
- During seasonal peak shopping periods, limited-time SHOP THE DEAL promotional events, or large order surges, processing time may be extended to a maximum of 5 working days. We will send you a real-time update email to your registered address at gskwy@mueblesceramicos.com to notify you of any unexpected delays that may affect your order dispatch, and provide you with estimated timeline adjustments as soon as we confirm the information.
You may check the latest processing status of your order at any time by logging into your account dashboard on our website, or contacting our customer service team via our hotline +52 55 1515 4747.
2. Shipping Coverage and Delivery Options
We currently offer two tiers of shipping services to cater to different user needs:
2.1 Domestic Shipping within Mexico
For delivery addresses across all states of Mexico including local areas in Guadalajara, Jalisco where our headquarters is located:
- Standard Domestic Shipping: For orders with a total value over €25, this service is completely free of charge. The estimated delivery window is 3 to 7 working days from the date your order is dispatched. For orders under €25, a flat rate shipping fee of €3.5 will be applied to checkout.
- Express Domestic Shipping: If you select our priority express service, we will dispatch your order within 24 working hours after payment confirmation, and the items will be delivered to your designated address within 1 to 3 working days. The flat rate for express domestic shipping is €7.99.
2.2 International Shipping
We currently support shipping services to 27 countries and regions across North America, the European Union, and Southeast Asia. The exact international shipping fee will be calculated and displayed automatically on the checkout page based on your delivery location, total package weight, and selected service level. Standard international shipping takes 7 to 15 working days, while expedited international shipping takes 3 to 7 working days for delivery. Please note that you are responsible for paying any applicable import duties, customs clearance fees, or local value-added taxes levied by your destination country, which are not included in the product price or the shipping fee you pay to our store.
3. Logistics Tracking and Delivery Updates
Immediately after your order is dispatched, we will send a formal shipment confirmation email to your registered contact email address, attached with a verifiable logistics tracking number and the official entry link for you to check the real-time status of your package. You may view updates including package location, transit milestones, and estimated arrival time through the logistics provider’s official tracking page, or check synced logistics data directly in your user account order details section on our website.
All our shipping packages for bathroom essentials are packed with shock-proof, environmentally friendly cushioning materials, to protect delicate ceramic soap dishes, bamboo toothbrush holders and other fragile items from damage during long-distance transit. Every package also features a clear exterior label with our return address: Doctor Roberto Michel 825, Col. San Carlos, Guadalajara, Jalisco, 44460, Mexico, to prevent package misdelivery.
4. Delivery Issues and Related Arrangements
- Failed Delivery Attempts: If the logistics courier attempts to deliver your package but no one is available to sign for it at the provided address, the courier will leave a delivery notification slip and arrange 2 additional free re-delivery attempts in the following 3 working days. If all attempts fail, the package will be temporarily held at the local courier service point, and you will be responsible for arranging self-pickup or covering the extra re-shipping fee if you require a second dispatch.
- Damaged or Lost Packages: If you find the outer packaging severely damaged, or confirm that your package is marked as lost by the logistics provider after the maximum estimated delivery window expires, please contact our customer service team immediately with your order number and related supporting evidence. We will verify the situation with the logistics party within 3 working days, and arrange a full free re-shipment of your ordered items or process a corresponding refund for you in accordance with our Refund and Returns Policy.
- Incorrect Shipping Address: It is your sole responsibility to provide an accurate, complete, and reachable delivery address during checkout. If you submit an incorrect address and notify us before your order is dispatched, we will modify your address information free of charge. If your order has already been dispatched when you request an address change, you will need to coordinate with the logistics provider for address correction, and bear any extra rerouting shipping fees incurred.
5. Contact Information for Shipping Inquiries
If you have any questions about our shipping policy, need to inquire about the latest logistics status of your order, or submit a shipping-related dispute request, you may reach out to our dedicated logistics support team through any of our official channels:
- Full Company Name: LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV
- Official Website: www.mueblesceramicos.com
- Contact Email: gskwy@mueblesceramicos.com
- Contact Phone Number: +52 55 1515 4747
- Physical and Return Address: Doctor Roberto Michel 825, Col. San Carlos, Guadalajara, Jalisco, 44460, Mexico