MUEBLES CERAMICOS

‌Effective Date: September 28, 2026‌

Welcome to the privacy policy of Muebles Ceramicos, operated by ‌LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV‌ (hereafter referred to as “we”, “us”, or “our”). This document is designed to inform all users (hereafter referred to as “you” or “your”) of our e-commerce website hosted at www.mueblesceramicos.com about how we collect, use, store, share, and protect your personal information when you browse, shop, and interact with our platform dedicated to premium bathroom essentials. We are a brand focused on bringing everyday comfort and practicality to your personal bath space, and protecting your privacy is a core priority that aligns with our commitment to turning your routine wash into a gentle, relaxing moment.

By accessing, registering, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agreed to all terms outlined in this Privacy Policy. If you do not agree with any provision laid out below, we kindly request that you discontinue use of our platform immediately. This policy applies exclusively to information collected through our official website and does not cover practices of third-party services or websites that we may link to for user convenience.

1. Information We Collect From You

We only gather information that is necessary to deliver a seamless, secure, and personalized shopping experience for all visitors to our bathroom essentials store. The categories of information we collect are as follows:

1.1 Information You Provide Voluntarily

This refers to data you actively submit when interacting with different features on our website:

• ‌Account Registration Data‌: When you create a user account on our platform, we collect your full name, valid email address, preferred password, and optional contact preferences to help you manage your order history, save favorite bathroom products, and track cart status across visits.
• ‌Order and Checkout Data‌: When you purchase items from our product catalog ranging from 360-Degree Swivel Towel Hooks, Antimicrobial Plastic Soap Dishes, Adjustable Rain Shower Heads, to Bamboo Toothbrush Holders, we collect your full delivery address, billing address, payment details (including cardholder name, payment card number expiry date, and billing contact number), and special delivery instructions you provide.
• ‌Contact and Correspondence Data‌: When you reach out to us via our contact page, send an email to our official contact address gskwy@mueblesceramicos.com, or call our customer service line at +52 55 1515 4747‌, we may collect your name, contact details, and the full content of your message including support requests, product feedback, warranty inquiries, or return application details to help us resolve your concerns efficiently.
• ‌User Preference Data‌: When you save products to your favorites list, select preferred bathroom style categories, sign up for our promotional newsletter for new bath essentials, or submit feedback on our “Soft Bath Moments”, “Tiny Bath Joy”, “Safe Bath Staples” and “Cozy Bath Essentials” curated collections, we store these preferences to tailor your future browsing experience.

1.2 Automatically Collected Information

When you visit our website, our servers automatically record non-identifiable and contextual data to improve platform performance and user safety:

• ‌Device and Technical Data‌: We collect information about the device you use to access our website, including your device model, operating system version, unique device identifier, internet browser type and version, language settings, IP address, and time zone settings relevant to your location.
• ‌Browsing Activity Data‌: We log your navigation paths on www.mueblesceramicos.com, including the pages you view, product listings you click on, search keywords you enter, time spent on each product page, cart addition and removal actions, and exit pages to understand which of our bathroom essentials are of most interest to our users.
• ‌Cookie and Tracking Technology Data‌: We use industry-standard cookies, web beacons, and similar tracking tools to maintain your active session, remember your cart contents when you return to our site, save your login status, and analyze overall website traffic patterns. You can modify your browser settings to refuse cookies at any time, though this may limit your access to some personalized features of our store.

2. How We Use Your Collected Information

All personal information we collect is used for lawful, transparent purposes that directly relate to operating our e-commerce platform and delivering the high-quality bathroom product experience we promise to our customers. The core use cases include:

• ‌Order Fulfillment and Transaction Processing‌: We use your checkout information to process your payment, arrange shipping and delivery of your ordered bathroom products to the address you provide, send order confirmation emails, tracking number notifications, and post-delivery follow-up messages to ensure you receive your items in perfect condition.
• ‌Platform Operation and User Experience Optimization‌: Your browsing and preference data helps us resolve website performance bugs, adjust our product display layout to highlight your most likely interested bath essentials, update our inventory information in real time, and ensure our website loads smoothly for users across different regions. For example, we use aggregated browsing data to curate new themed collections that match the popular demand for compact space-saving bathroom hooks or eco-friendly bamboo bath accessories.
• ‌Customer Support and Service Delivery‌: We use your contact information and correspondence records to respond to your product consultation, resolve after-sales issues, process your return or exchange applications in accordance with our Refund and Returns Policy, and assist you with any password reset or account access issues you encounter. Our customer service team can also reference your past order history to provide targeted usage advice for products like our thermostatic handheld shower heads or UV sanitizing smart toothbrush holders when you reach out for guidance.
• ‌Security and Fraud Prevention‌: We use your device data, IP address, and transaction records to verify account identity, detect unauthorized access attempts to user accounts, identify suspicious fraudulent payment activities, and protect both our users and our platform from financial loss and data breach risks. This is a critical measure to ensure every transaction on our website is fully secure.
• ‌Personalized Marketing (With Your Explicit Consent)‌: If you have opted in to receive our marketing communications, we will send you promotional emails about new product launches, limited-time SHOP THE DEAL events for our curated bath collections, exclusive discount offers for loyal customers, and maintenance tips for your purchased bathroom essentials. You can unsubscribe from these marketing emails at any time by clicking the unsubscribe link at the bottom of every promotional message, or by sending a removal request to gskwy@mueblesceramicos.com. We will never send you unsolicited marketing messages without your explicit prior approval.
• ‌Legal Compliance and Policy Enforcement‌: We may use your information to comply with applicable local and international laws, respond to valid legal subpoenas, government regulatory requests, or judicial procedures, enforce our website Terms of Service, and protect the legal rights, property, and safety of our company, our customers, and the public.

3. Information Sharing and Disclosure Rules

We will never sell, rent, or trade your personal identifiable information to any unrelated third parties for commercial marketing purposes without your explicit written consent. We only share your necessary information with trusted third parties under the following limited circumstances:

• ‌Authorized Service Providers‌: We share necessary information with carefully vetted third-party service vendors that assist us in operating our e-commerce business. These vendors include payment processing companies that handle secure payment transactions, logistics and shipping partners that deliver your ordered bathroom products to your address, cloud hosting service providers that store our website data securely, email delivery service platforms that send order notifications to you, and data analytics partners that help us analyze aggregated website traffic trends. All these third parties are bound by strict data protection agreements that require them to keep your information confidential, use it exclusively for the tasks they are contracted to perform for us, and comply with all applicable personal data protection regulations.
• ‌Business Transaction Transfers‌: In the event of a merger, acquisition, full or partial asset sale, or other corporate restructuring of LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV, your stored personal information may be transferred to the succeeding legal entity as part of the business assets. We will provide you with at least 30 days advance notice via email before any such transfer takes place, so that you have the option to modify your account settings or request deletion of your personal information if you disagree with the new data processing arrangements of the succeeding entity.
• ‌Legal Required Disclosures‌: We may disclose your personal information if we determine in good faith that such disclosure is required to comply with a binding legal obligation, protect the safety and rights of our company, our customers, or the general public, respond to a verified legal request from law enforcement authorities, or defend against potential legal claims.
• ‌Aggregated Non-Identifiable Data Sharing‌: We may share aggregated, anonymized user data that cannot be linked back to any specific individual with industry partners, market research institutions, or media platforms. This aggregated data may include overall sales trends of different categories of bathroom products, average user preference data for different bath accessory styles, and general website visitor demographic statistics, all of which do not contain any personal identifiable information of individual users.

4. Data Storage and Security Protection

All your personal information collected through our website is stored on encrypted, password-protected secure servers located in compliant data centers. Our registered business address is Doctor Roberto Michel 825, Col. San Carlos, Guadalajara, Jalisco, 44460, Mexico, and all data processing activities are conducted in strict alignment with applicable Mexican data protection regulations as well as international best practices for e-commerce data security.

We implement a multi-layered technical and organizational security framework to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• All sensitive payment data you submit during checkout is transmitted through industry-standard SSL (Secure Socket Layer) encryption technology, ensuring that no third party can intercept or read your payment details during transmission.
• Our internal team restricts access to your personal information to only a limited number of authorized employees who need to access the data to perform their job duties (such as order processing and customer support), and all these employees are bound by strict non-disclosure confidentiality agreements.
• We conduct regular periodic security audits, vulnerability scans, and system updates on our website and server infrastructure to fix potential security risks in a timely manner. We also maintain automated off-site encrypted backups of all user data to prevent data loss caused by unexpected system failures.

While we have made every reasonable effort to protect your personal information, please note that no data transmission method over the internet or electronic storage method can be guaranteed to be 100% secure. In the unlikely event of a personal data breach that poses a significant risk to your rights and interests, we will notify you and the relevant regulatory authorities in compliance with applicable legal requirements as soon as possible.

5. Your Rights Over Your Personal Information

As a user of our website, you hold full legal rights over your personal information processed by us. You may exercise any of the following rights at any time by submitting a request to our designated data protection contact email gskwy@mueblesceramicos.com:

1. ‌Right of Access‌: You may request a full copy of all personal information we have collected and stored related to your account, including your order history, contact details, preference records, and all transaction logs we have on file for you.
2. ‌Right of Rectification‌: If you find that any of your stored personal information is inaccurate, incomplete, or outdated (for example, your delivery address or contact phone number has changed), you may request us to correct and update that information immediately. You can also directly modify most of your personal information by logging into your user account and editing your profile settings.
3. ‌Right to Erasure (“Right to be Forgotten”)‌: You may request us to permanently delete all your personal information stored on our systems, under circumstances where the information is no longer necessary for the original purposes we collected it for, you withdraw your consent to our data processing, or you object to our processing and there is no legitimate overriding legal reason for us to retain the data. After we receive your valid deletion request, we will delete all your personal data within 15 working days, except for information we are legally required to retain for tax, accounting, or legal compliance purposes for a specified mandatory retention period.
4. ‌Right to Restriction of Processing‌: You have the right to request us to suspend the processing of your personal information under conditions where you dispute the accuracy of the data, our processing is unlawful but you do not want us to fully delete the information, or we no longer need the data for our original processing purposes but you require the data for the establishment, exercise, or defense of legal claims.
5. ‌Right to Data Portability‌: You may request us to provide all your personal information that you have submitted to us in a structured, commonly used, machine-readable format, or to transmit this data directly to another data controller you specify, where technically feasible.
6. ‌Right to Object‌: You may object to our processing of your personal information at any time for reasons related to your specific situation, including objecting to our use of your data for direct marketing purposes. Once you submit an objection to marketing communications, we will immediately stop sending you all promotional related messages.

When you submit a rights request, we may need to verify your identity first by requesting you to provide a copy of your valid government-issued identification document, to ensure that the requester is the legitimate owner of the relevant personal information. We will respond to all valid rights requests free of charge within 30 working days of receipt. If your request is overly complex or requires additional verification procedures, we may extend the response period by up to an additional 30 days, and we will notify you of this extension and the related reasons within the first 30 days. If you are not satisfied with our handling of your personal information rights request, you also have the right to file a complaint with the local data protection supervisory authority.

6. Children’s Privacy Protection

Our e-commerce website www.mueblesceramicos.com is a general audience platform designed for adult users who are legally eligible to make online purchases. We do not intentionally collect any personal identifiable information from children under the age of 13. If you are a parent or legal guardian and you discover that your child under the age of 13 has submitted personal information to our website without your consent, please contact us immediately at gskwy@mueblesceramicos.com. We will take measures to permanently delete all such information from our servers as soon as possible. If we ever identify that we have inadvertently collected personal data from a child under 13, we will immediately initiate the data deletion process without delay.

7. Third-Party Links and External Services

Our website may contain hyperlinks to third-party websites or services that are not operated or controlled by us, including but not limited to social media platform links, payment gateway third-party pages, and logistics partner tracking pages. We have no authority over, and take no responsibility for, the privacy policies, content, and data processing practices of these third-party websites. We strongly recommend that you read the full privacy policy of every external website you visit after leaving our platform, before submitting any of your personal information to those sites. This Privacy Policy applies exclusively to information collected by our own website.

8. Updates to This Privacy Policy

We reserve the right to modify and update this Privacy Policy periodically to reflect changes in our business operations, new product features, updated legal regulatory requirements, or industry best practice adjustments. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, and post a prominent notification on the homepage of www.mueblesceramicos.com for at least 7 consecutive days, or send you an official notification email to your registered account email address. Your continued use of our website and services after the effective date of the updated Privacy Policy will be deemed as your acceptance of all revised terms. We encourage you to review this page regularly to stay informed about the latest arrangements for protecting your privacy.

9. Contact Information

If you have any questions, concerns, or suggestions about this Privacy Policy, or if you wish to submit a personal information rights request, you may contact us through any of the following official channels:

• ‌Full Company Name‌: LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV
• ‌Official Website‌: www.mueblesceramicos.com
• ‌Contact Email‌: gskwy@mueblesceramicos.com
• ‌Contact Phone Number‌: +52 55 1515 4747‌
• ‌Physical Business Address‌: Doctor Roberto Michel 825, Col. San Carlos, Guadalajara, Jalisco, 44460, Mexico