Refund and Returns Policy – MUEBLES CERAMICOS

‌Effective Date: September 28, 2026‌

This Refund and Returns Policy is issued by ‌LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV‌ for all purchases made through our official e-commerce website www.mueblesceramicos.com. As a dedicated bathroom essentials brand focused on bringing everyday comfort and practicality to your personal bath space, we are committed to delivering high-quality bath products including 360-Degree Swivel Towel Hooks, Antimicrobial Plastic Soap Dishes, Adjustable Rain Shower Heads, and Bamboo Toothbrush Holders that match our product descriptions and meet regular usage standards. This policy clearly outlines all terms applicable to returns, refunds, and post-sales dispute resolutions for every order placed on our platform, to protect the legitimate rights and interests of both our store and all valued customers.

1. Core Rule: No “Refund Without Return” Allowed

In strict compliance with applicable local regulatory requirements and fair trade principles, ‌our store does not support any “refund only without goods return” (referred to as “no-return refund”) application in any conventional scenarios‌. We strictly reject all unilateral requests for money back while retaining the purchased bathroom items. All customers must complete the full goods return process and send back the purchased items to our designated return address before we can process any valid full or partial refund for your order. This rule applies to all categories of bathroom essentials sold on our website, no matter the order value or product type.

We make this rule clear to create a fair, transparent trade environment: our small, well-made bathroom items are designed to turn your routine wash into a gentle, relaxing moment, and any request to retain the products while getting full refunds without our explicit consent will cause unreasonable operational losses to our store. We do not allow any form of malicious “no-return refund” behavior, which violates the basic principle of equal rights and obligations for both buyers and sellers in transactions. Even if you believe there are minor defects on the received product, you still need to return the item to us before we can process your refund application. We will never unilaterally be forced to process a refund for your order without receiving the returned goods.

2. Eligibility for Return Applications

You are eligible to submit a return application within 30 calendar days from the date you sign for receiving your ordered package, only when the following conditions are met:

The purchased bathroom product has manufacturing quality defects that affect normal usage, and you can provide clear photos or video footage that fully proves the defect before submitting the application.
The product you received is significantly inconsistent with our official product description, including wrong item delivery, missing parts, or severe damage caused in the shipping process.
The unopened, unused product remains in its original saleable condition with all original packaging, labels, and accessories intact. Items that have been installed, used for a long period, or damaged due to improper personal operation are not eligible for return applications.

Please note that simple personal preference reasons including “you do not like the item style”, “the size does not match your expectation”, or “you find a cheaper similar product elsewhere” do not qualify you for a no-return refund. You still need to return the unused intact item to our warehouse before we process the corresponding refund.

3. Return Process and Refund Arrangement

Before returning the item, please send a return request email to our official contact address gskwy@mueblesceramicos.com, and attach the supporting evidence photos or videos of the product problem you encountered. Our customer service team will review your application and reply to you with our designated return address and follow-up shipping guidance within 3 working days.
You need to ship the returned item back to us via a traceable regular logistics channel, and keep the logistics tracking number for your reference. For returns caused by our confirmed product quality problems, we will reimburse you for the reasonable standard shipping cost of the return after we receive the package. For returns caused by personal preference reasons, you will be responsible for covering the return shipping fee.
After our warehouse team receives and verifies that your returned item meets the return eligibility conditions, we will process your corresponding refund to your original payment account within 7 working days. The arrival time of the refund in your account will follow the processing rules of your payment service provider, which generally takes 3 to 10 additional working days.

4. Exceptions Where Partial No-Return Refund Is Permitted

Only under the following very limited special circumstances that the product cannot be reasonably recycled or returned, will our store take the initiative to agree to a partial or full refund without requiring you to send back the goods:

The product you received has severe safety defects or breakage that makes it completely unusable, and returning the broken item would create unnecessary safety risks or hygiene hazards.
Our store confirmed that we have made a false delivery or sent an empty package, and you never actually received any product under that order.
The product belongs to special categories such as unpackaged disposable bath supplies that are opened after签收 and cannot be returned in accordance with hygiene regulations.

You must provide sufficient valid proof to support any of the above special scenarios, and our customer service team will conduct strict multi-party verification before approving any such no-return refund arrangement. Any attempt to fabricate false reasons to apply for malicious no-return refund will be recorded in our user integrity system. For users who repeatedly submit fake refund applications, we have the right to reject all their subsequent post-sales requests and reserve the right to pursue corresponding legal responsibilities for any losses caused to our store.

5. Contact Information for Post-Sales Inquiries

If you have any questions about our Refund and Returns Policy, or need assistance with your return application, you can reach out to our customer service team through the following official channels:

Full Company Name: LA INDUSTRIA DE MUEBLES CERAMICOS SA DE CV
Official Website: www.mueblesceramicos.com
Contact Email: gskwy@mueblesceramicos.com
Contact Phone Number: +52 55 1515 4747‌
Physical and Return Address: Doctor Roberto Michel 825, Col. San Carlos, Guadalajara, Jalisco, 44460, Mexico